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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Ara hīkoi, tapa, rama rori me ngā arawhata

Footpaths, berms, street lights and bridges

Council is responsible for approximately 665km of roads, 765km of footpaths and more than a million square metres of berms around the city.

We also manage and maintain 12,000 street lights 14,000 road signs and 11 vehicle bridges.


Footpaths are for people and it is the adjacent residents responsibility to keep any trees, shrubs or plants on their boundary clear of the footpath so pedestrians can get past easily and safely. If any clearance work needs doing the contractor will drop a leaflet in the residents letter box requesting the clearance to be done. (As at March 2012 this had a success rate of about 85%.)

Council inspects all footpaths in the City annually to check for overgrowth. Street trees are trimmed as required and where leaving leaflets with residents is not appropriate the contractor will clear any vegetation back to the edge of the footpath and to a height of 2.4 m for overhanging vegetation such as trees. Where the limbs on the vegetation are thicker than 25 mm the concern will be referred to the City Arborist.

Tauranga City Council spends:

  • approximately $220,000 annually on repairs and maintenance of existing footpaths
  • approximately $250,000 on footpath cleaning, predominately in city centre and retail areas

Footpath repairs will be done either if there is a 25 mm lip (usually caused by tree roots), or there is a piece missing which could catch the heel of a ladies dress shoe. If the footpath is cracked or worn but it is safe it will not be repaired.

Repairs generally take about a fortnight to be done from the time that they are marked, but this can change depending on the amount of work that is programmed at the time, and if there are problems with the roots from an adjacent tree.


Grass berms and verges are generally on Council owned land. Council encourages residents to mow the berms outside their property, which not only helps keep our city looking tidy but also helps keep rates down.

Council's policy is to mow berms when they get to 300mm high. If you wish to discuss this policy and how it effects you please call us on 07 577 7000 for more information.

Berms and verges information (75kb pdf)

Your berm

The area of land outside your property called the berm or verge, is important to keep clear. This is because we use this area to access pipes and cables and carry out essential maintenance. The public must also be able to walk and cycle through this area.

For these reasons, please don’t plant out your berm or make any changes to your berm without talking to us first.

We're currently working with property owners to remove any unauthorised changes made to berms. Our contractors are prioritising the removal of changes that are a safety risk.

If you have a query regarding an activity on a berm, please contact us.

Use of public space and property Policy (16kb pdf)


Call Council on 07 577 7000 and we'll arrange for a contractor to repair it, or use the Antenno app to report any faults. Please give a good description of the location of the light, such as a street address, and a description of the problem, as the contractor will repair it during the day when the lights are not going and may not be able to see what is wrong.

Streetlight faults can re-occur at any time, due to external influences like rain, creating cable faults below ground. The cable faults may not exist in-between periods of rain so may not be found when initially visited. If our contractors attend to a street lighting fault and determine that it is a cable fault, Council are unable to fix these cable faults, as the streetlight cables are owned by the regional electricity lines company. Faults of this nature are generally where there are multiple lights not working. Council’s contractors will refer these faults to the regional electricity lines company, once they have established that the fault is a cable fault. Council are unable to influence restoration times for cable faults to be fixed.

Streetlights that are on during the day, are known as day-burners. These lights have missed the signal that’s sent to switch them off. These types of faults will often resolve themselves the next day, when a new command is sent to the light. Council pay a fixed charge for lighting so it doesn’t cost us extra for the lights to be on, during the day. Work priorities are often higher, for streets that don’t have operational lighting, but if the problem persists, Council's lighting contractor will attend.

We have recently undertaken a like-for-like LED replacement programme. Future considerations will be made to further improve levels of service, if they are deemed to not be up to date. The improvement programmes will be merited on a risk and cost basis. Please inform Council of any observations which you have, and this will be considered with any future improvement planning.

It may be possible to modify the light fitting to reduce the amount of light 'spill' onto private property but not in every case. Please contact Council for assistance and our contractors will visit to see if we can make any appropriate alterations.

Lights in private lanes or right of ways are owned by the properties down the lane. Power and repair charges are the responsibility of the property owners. You will need to contact an electrical contractor for assistance.

Public accessway lighting is not a level of service which Council currently provide, although we try to illuminate both approaches to the accessway. If you feel strongly that the accessway that you use should be lit, please use the Long Term Plan consultation period to enter a submission, for this to be considered by Council, which will result in a change to this level of service.


Tauranga City Council owns and maintains 12 bridges throughout the city. The longest is the Chapel Street bridge at 134m. The shortest bridge is the Oropi Road Bridge south of SH29 at 13m long.

Bridge inspection is carried out annually from which maintenance requirements are identified and repairs carried out. Additionally, there are New Zealand Transport Agency owned State Highway bridges, including the longest bridge and the harbour bridge at 480m long. Harbour Link is the name of Tauranga’s Harbour Bridge and it is also part of the state highway network, the first bridge was opened in 1988 and the second bridge was opened in 2009.  

The bridge clearance level is 9.5m from the high spring tide water level to the apex of the bridge. 

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