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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Tono tuihono ratonga tukurua me para

Request a rubbish or recycling service online

Residents can now request a service by using our online portal. Report missed kerbside collections, sign up for garden waste, change your bin size and more.

On the portal you can:

  • Report a missed collection
  • Sign up for garden waste
  • Change garden waste collection frequency or cancel
  • Change your bin size
  • Request bins for your new build
  • Report illegal dumping
  • Report public litter bins
  • Request additional bins
  • Report a broken / missing bin

Once you log your request, you will receive a confirmation email with a job number. The job will be logged and our team will contact you if any other information is required. Once the job has been completed, we will send you another email to advise that he job has now been completed and closed.

Visit the online portal

Remember to check any relevant terms and conditions and fees, before requesting a service.


Kerbside app

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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