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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Kaupapa here whakapae ratonga hanganga

Building services complaints policy

The Tauranga BCA value our customer’s feedback and are committed to ensuring customers, citizens, ratepayers and visitors have the best possible experience.

All complaints are taken seriously and every effort will be made to resolve the issue. All comments will be used as an opportunity to learn and improve services.

Building services complaints policy (117kb pdf)

Policy purpose

The purpose of the policy is to explain:

  • The definition of a complaint and a suggestion
  • Principles that will be applied when dealing with complaints and suggestions

Policy scope

This policy applies specifically to complaints and suggestions. “LGOIMA”, “Privacy”, and “Ombudsman” requests are managed under the relevant legislation.

The policy applies to the Tauranga BCA.

Comments, complaints and suggestions

As part of our commitment to providing outstanding customer service we want to know when you are satisfied or not satisfied with the service you receive.

Provide feedback

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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